Privacy policy

Our contact details:

Address: 2 Jowett Street, Bradford, West Yorkshire BD1 2JX England

E-mail: customerservices@techtron.co

techtron™ website herein known as the “site”. 

Collecting Personal Information

We currently collect and process the following information: 

Device Information

  • Examples of personal information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms and how you interact with the site.
  • Purpose of collection: to load the site accurately for you and to perform analytics on site usage to optimise our site.
  • Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify. 

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including debit/credit card numbers), email address and phone number.
  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and /or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from the customer when placing an order on the site.
  • Disclosure for a business purpose: shared with our processor Shopify.

Customer Support Information

  • Purpose of collection: to provide customer support.
  • Source of collection: collected from customer.

Retaining Information

We will retain your personal information for as long as you have an account with us or as needed to provide any products or services to you.  Our general retention period is up to 6 years to retain information, however, there may be times when we hold data for longer such as by law or regulations, to resolve any disputes or to prevent fraud or abuse.  We also retain any consent options and marketing preferences you provide us with.  We will appropriately dispose of any information you have provided in a confidential and secure manner once it is no longer required.

Children’s Information

We understand the obligations for the GDPR in relation to the privacy of children, however our business model is not targeted to children and our services would not be of interest to children.  If you are the parent or guardian and believe your child has provided us with personal information, please contact us at: customerservices@techtron.co to request deletion.

Sharing Personal Information

We may share your personal information with service providers to help us provide our services:

  • We use Shopify to power our online store. You can read more about how Shopify uses your personal information at: https://www.shopify.com/legal/privacy
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights

Using Personal Information

We use your personal information to provide our services to you, which includes offering products for sale, processing payments, shipping, and fulfilment of your order, and keeping you up to date on new products, services and offers.

Lawful Basis

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing information are:

  • Your consent. You, are able to remove your consent at any time.  You can do this by contacting us at: customerservices@techtron.co
  • We have a contractual obligation.
  • Compliance with our legal obligations.
  • To protect your vital interests.
  • To perform a task carried out in the public interest.
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access: You, have the right to ask us for copies of your personal information.
  • Your right to rectification: You, have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure: You, have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing: You, have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing: You, have the right to object to the processing of our personal information in certain circumstances.
  • Your right to data portability: You, have the right to ask that we transfer the personal information you gave us to another organisation, or you, in certain circumstances.

You are not required to pay any charge for exercising your rights.  If you make a request, we have one month to respond to you.

Please contact us at customerservices@techtron.co if you wish to make a request.

Transferring your Information outside of the UK

The information we collect from you may be transferred to and stored in countries outside of the UK, for example as we use the Cloud to hold our data it is likely that your personal information won’t be held in the UK but it will be held in the EU.  The General Data Protection Regulation applies to all EU countries including the UK, even post Brexit, meaning that all countries in the European Economic Area (EEA), have similar standards of legal protection for your personal information.

If you use our services while you are outside of the EU, your information may be transferred outside the EU to provide the service to you.

What Rules do we abide by?

As we are based in the UK we are required to comply with UK and European legislation, in particular the General Data Protection Regulation (April 2016) and the Privacy and Electronic Communications Act 2003,  For further information on these acts, please visit www.ico.gov.uk

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at customerservices@techtron.co

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address is:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk